The MTA and the city have deployed more police and mental health professionals, including the innovative SCOUT program, to address subway safety by reaching out to mentally ill individuals.
Despite subway crime dropping 11 percent, perceptions of safety have not improved significantly, largely due to high-profile incidents of shoving onto tracks, impacting rider confidence.
Only 44 percent of riders reported feeling safe in subway stations in a recent survey, highlighting safety as a primary concern for improving customer satisfaction.
Introducing floor-to-ceiling Platform Screen Doors, as seen in other cities, could greatly enhance safety and alleviate public fears of track intrusions by preventing access.
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