Nussbaum's lawsuit against 1-800-GOT-JUNK alleges that company employees stole her safe, which contained $100,000 in jewelry and cherished family keepsakes.
In the chaos of Nussbaum's move, she neglected to request assistance for moving the heavy safe, leading to the unfortunate loss of irreplaceable items.
Nussbaum expressed her panic upon realizing the safe was missing, insisting she called the company immediately, but was met with denial by the staff.
Legal claims suggest the customer service team mishandled the situation, not recognizing the gravity of the theft or the discrepancies in employee statements.
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