A family from Pembroke, North Carolina, faced disappointment when they were denied boarding a cruise due to a problem with a child's school ID. Shannon Nutting, who spent over a year planning the trip, was devastated when her 16-year-old son was turned away. Despite having confirmed with Royal Caribbean that the school ID would suffice, staff at Port Canaveral refused to let them board. The family's excitement transformed into heartbreak, particularly for Nutting's children, who had eagerly anticipated the surprise cruise.
My 9-year-old was so excited, she was speechless and started crying. However, those happy tears quickly turned to sad ones as they were checking in for their Royal Caribbean cruise.
I explained to her that my son has special needs. That's one of the reasons he did not yet have a state-issued ID... She said she didn't care what he had, and we couldn't board.
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