The New York Attorney General Letitia James announced that Equinox and Soul Cycle will refund New Yorkers who struggled to cancel memberships, amounting up to $250, along with a $600,000 penalty for illegal practices. James emphasized transparency in membership policies, requiring an easier online cancellation process. Substantial issues were found in Equinox's handling of cancellations, including critical information being obscured in fine print. New Yorkers who attempted to cancel their subscriptions between specified dates may claim additional refunds. Claims must be filed by July 19, with instructions provided for eligible customers.
New Yorkers should be able to cancel a membership they no longer use or want without breaking a sweat. The Equinox Group made it challenging for customers to end their membership.
In New York, there are laws requiring businesses to be transparent with customers about subscription terms, including cancellation policy and automatic renewals.
Collection
[
|
...
]