"When you're here every day you get bored with it...How much pastrami can you eat? How much corned beef can you eat?" Norm Langer reflects on the routine of deli life, indicating that while he may be tired of the menu, his customers are not. He emphasizes the importance of consistency in maintaining a loyal customer base, recalling his father's mantra about providing the same quality product to keep customers coming back for decades."
"I've been here since January of 1963 and I followed in my parents' footsteps. My dad had a mantra: 'Give them the same product today that you gave them the day we opened, and they will keep coming back looking for that.'" Langer underscores the significance of tradition and quality in the deli's operations, which has been pivotal in establishing its reputation among generations of loyal patrons.
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