""We knew they were aftermarket tickets," Balentine said, "but never in a million years did I think that tickets could get canceled.""
""I was very disappointed. There needs to be more protection out there, both for consumers and for artists, so people aren't getting ripped off all the time.""
Colorado firefighters Rick Balentine and Tim Cottrell bought resale tickets on StubHub for an Eagles residency at the Sphere and were denied entry when the seller failed to deliver the tickets. Cottrell received a confirmation email that was later replaced by a cancellation notice moments before the concert, leaving them only with a refund and no explanation. Rising demand for tickets has expanded secondary marketplaces where fans buy resale passes when primary sellers sell out. The secondary market often works smoothly, but speculative or fake tickets have increasingly made securing valid resale tickets more difficult, exposing consumers and artists to fraud.
Read at Los Angeles Times
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