"Having our Vienna shows canceled was devastating," she wrote. "The reason for the cancellations filled me with a new sense of fear, and a tremendous amount of guilt because so many people had planned on coming to those shows."
"I think her statement is absolutely ridiculous and completely lacks empathy," said Erica Vuitton of Kips Bay, who paid $1,200 for the hotel and $4,500 for the flight to the doomed shows.
"The phrase, 'Let me be clear,' felt like an attack for us," said Jessica Smith, who paid $4,500 in total for her trip to Vienna with her husband, Luke.
"We, the fans, were also scared for our safety and went through a lot of emotions and just wanted some sign that she cared. Instead, we got silenced and then basically reprimanded in the statement for wanting closure."
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