Sonos' Chief Innovation Officer, Nick Millington, shares a focus on resolving issues with the Sonos app in response to user feedback. The team aims to understand all customer concerns deeply while enhancing app performance. Millington outlines efforts to restore lost features from last year’s redesign, including alarm snoozing and battery checks for portable speakers. Users’ diagnostic feedback is central to this process, facilitating improvements, though some key features like playlist editing are yet to be reinstated but promised in future updates.
Millington emphasized his team's commitment to understanding all customer issues, regardless of their scale, ensuring the Sonos app performs as users expect.
He acknowledged user feedback and shared diagnostics as critical to focusing on improvements, leading to features like snoozing alarms and battery checks.
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