Google is experimenting with a "contactless" label in shopping search results instead of the widely recognized curbside pickup label. This shift comes after the curbside label became increasingly popular during the COVID-19 pandemic, mainly due to its convenience for shoppers. User feedback is mixed, with some, like Arpan Banerjee, preferring the traditional curbside designation. The nuance of contactless versus curbside affects users' perception of service, highlighting how pandemic-era changes continue influencing consumer preferences.
Arpan Banerjee observed that Google is testing a new "contactless" label within shopping search results, a shift from the familiar curbside pickup label.
The curbside pickup label gained traction during COVID-19, and while it's maintained popularity due to convenience, the reliability of the contactless label remains uncertain.
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