"Can we talk about how big of a scam Old Navy is?" Grant begins her rant, in which she details multiple instances of what she perceives as bait-and-switch tactics. According to Shelby, Old Navy frequently advertises discounts like '40% off almost everything.' But when she shops, she says she finds the offer doesn't apply to the majority of items she picks out. 'You get up to the checkout, and... nothing you got was 40% off,' she says in her video, expressing frustration over the fine print.
Most recently, Shelby found herself lured in by an even bigger discount: '50% off everything.' Yet, at the checkout, she says she found out the discount only applied to Old Navy credit card holders. 'So then nothing I bought was 50% off because I don't have a credit card. ... You're clickbaiting me to get in your store,' she concludes. The backlash from her TikTok post highlights that many shoppers have experienced similar frustrations.
In the comments section of the video, commenters quickly started airing their grievances with the retailer. 'Am I crazy or didn't Old Navy used to be like a cheaper place to shop?' one user said. Several pointed out that Shelby was just likely not paying attention to the fine print of these deals. Others shared shopping hacks to get around the in-store pricing.
'The most annoying thing, is that online prices are ALWAYS cheaper, so you HAVE to price match at check out. Waste of everyone's time,' another remarked, emphasizing the disconnect between in-store and online shopping experiences at Old Navy. This situation raises questions about the effectiveness of traditional shopping methods versus online retail.
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