"They're almost always fully staffed with people, actual people. One person rings your groceries, one person bagging." Doug Peterson emphasizes how Market Basket's staffing enhances the shopping experience, contrasting it with the self-service trend in retail.
"That's what helps create that draw for generations of shoppers is you go into a Market Basket and seemingly every checkout aisle, without exception, is open." Grant Welker highlights how Market Basket's commitment to staffed checkouts fosters a personal shopping atmosphere that resonates with loyal customers.
"Self-checkouts would be against a lot that Market Basket stands for. That's one of the things they're built on." Customer Doug Peterson articulates that Market Basket's identity is rooted in its employee-centric service model over impersonal automation.
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