The COVID-19 pandemic has fundamentally reshaped consumer behavior, leading individuals to realize their agency in challenging inefficiencies like long commutes and unnecessary business visits.
Smart government agencies are actively digitizing services, with Illinois leading in streamlining state licensing through kiosks, allowing quick access to services previously requiring in-person visits.
Pharmacies like Walgreens and CVS are facing closures not just from diminished sales but also due to increased retail theft, creating drug deserts in urban areas.
The shift toward digital solutions marks a significant cultural change, prompting businesses and governments to adapt quickly to meet evolving consumer expectations.
#consumer-behavior #digital-solutions #post-pandemic-culture #business-adaptation #pharmacy-closures
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