What It's Like to Be an Undercover Luxury-Hotel Inspector
Briefly

When recruiting inspectors, Forbes looks for candidates with extensive hospitality backgrounds, ensuring they can accurately evaluate service nuances, such as cleanliness of uniforms and staff demeanor.
The inspectors operate under a comprehensive set of standards, requiring meticulous attention to detail in all aspects of service and ambiance, which helps distinguish the best luxury hotels.
Read at Intelligencer
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