The article tells the story of a couple's disastrous stay in a rental unit they booked for their anniversary through Booking.com and managed by Vacasa. The property was in terrible condition, with strong animal odors, stains, and evidence of inadequate cleaning. Despite the couple's complaints and evidence, they faced challenges in obtaining a refund, with the rental management denying the issues. The Travel Troubleshooter emphasizes the importance of cleanliness and proper disclosure regarding pet-friendly properties to protect guests with allergies.
"No one should have to stay in the rental unit you described."
"Typically, when you check in, the rental management company will send someone over to remedy the situation."
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