The hotel charged me for three people. I noticed the extra charges when I checked out, and a representative first told me I would be refunded.
If it overcharged you, then it should have quickly refunded the charges instead of stringing you along and giving you the silent treatment.
You did the right thing by calling the resort to cancel your sister's stay and sending a follow-up email. This creates a necessary paper trail.
It appears Miraval never confirmed the cancellation in writing. This should have set off all kinds of alarms for you.
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