Three has acknowledged a significant outage impacting voice services, affecting thousands of users across the UK, including those on associated networks like Smarty and ID Mobile. Although mobile data remained operational, frustrations grew among customers who reported missed appointments and stranded situations due to the inability to receive calls. Three's support team has communicated that they are working diligently to resolve the issue but have not provided a specific timeframe for when normal service will resume. Discussions on potential refunds for affected users are ongoing, as the company grapples with this disruption amidst another recent outage affecting AI tools.
We're aware of an issue affecting a small percentage of voice services, our team are working hard to fix this as soon as possible, Three said in a post on X.
Many people on social media have shared their frustration at the outage and described the disruption they said it had caused them.
It is not known whether customers will be able to claim compensation for the outage, although according to the website of telecoms regulator Ofcom, it may be appropriate for providers to offer refunds.
Three has around 10.5m customers across the UK, according to its website, but it is unclear how many of them are affected by the outages.
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