AirHelp's annual analysis, which evaluates airline performance using customer feedback and flight data, showcases airlines that excel and those that falter in passenger service.
The 2024 AirHelp Score report highlights the need for airlines to heed passenger feedback, with CEO Tomasz Pawliszyn emphasizing the importance of continuous improvement.
Brussels Airlines has emerged as the best airline globally, surpassing Qatar Airways, which had been the leader since 2018, indicating a significant improvement in service.
The report identifies Tunisair as the worst performing airline in the world, reflecting the challenges faced by national carriers and low-cost airlines in meeting customer expectations.
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