The Need to Balance "Cold Tech" and "Warm Tech"
Briefly

from Psychology Today3 months ago
The Delta Cafes case is an example of the dangers when leadership focuses on cold tech without balancing the warm tech of business.
Psychology Todayhttps://www.psychologytoday.com/us/blog/platform-for-success/202411/the-need-to-balance-cold-tech-and-warm-tech
Unlike many U.S. supermarkets, Jumbo now also features checkout lanes with employees at the register. These lanes are called 'chat checkouts.' The 'chat checkouts' have the most extended customer lines. These lanes are also the most profitable.
Psychology Todayhttps://www.psychologytoday.com/us/blog/platform-for-success/202411/the-need-to-balance-cold-tech-and-warm-tech
Read at Psychology Today
#cold-tech #warm-tech #leadership #business-management #employee-morale
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