According to the Which? survey, nearly nine out of 10 customers said they were satisfied with Octopus Energy and would recommend it to others. The provider scored mostly five stars across the board in the customer satisfaction survey and in Which?'s assessment of supplier practices, scoring maximum points for customer support.
To qualify as a WRP, providers must achieve a 70% customer score, have all star ratings of three stars or higher and score above average in the Which? assessment. Utility Warehouse was named a WRP for the first time, scoring particularly highly on overall customer service with five stars.
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