The UK government is trialling a chatbot built with OpenAI's GPT-4 for 15,000 business users to answer queries on tax and support.
In initial trials, over two-thirds of users found the chatbot helpful, though concerns about accuracy highlight the need for further development.
HMRC acknowledged that the chatbot may provide inaccurate results, emphasizing the importance of reliability when users depend on such technology.
Science Secretary Peter Kyle stressed the need for extensive trials with real users to improve the chatbot's effectiveness before broader rollout.
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