The article discusses the importance of preparation for high-conflict conversations, highlighting how anticipation can create stress. It emphasizes that leaders must learn to de-escalate tensions effectively. Using techniques such as resonant self-talk and understanding one’s Default Mode Network can help calm nerves. The piece recommends a four-step preparation process: fully understand the situation, set an outcome for the conversation, identify personal support mechanisms for tense moments, and establish clear boundaries, turning potential conflict into a chance to connect.
Putting feelings and emotions into words can help calm your nervous system. Practicing resonant self-talk and understanding your Default Mode Network (DMN) can help you connect with yourself.
Investing time to prepare for conflict scenarios reinforces your ability to regulate and positions any potential conflict as an opportunity for connection.
As a leader, it is critical to learn how to de-escalate tension in the moment, especially when anticipating high-conflict conversations.
Consider these four steps: seek to understand the situation, set an outcome, identify support methods for rising tensions, and set boundaries.
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