Starbucks is implementing a new code of conduct prioritizing paying customers, prohibiting behaviors like drug use and panhandling, to improve store safety and comfort.
According to spokesperson Jaci Anderson, Starbucks aims to create a welcoming environment by setting clear expectations for behavior in stores, reflecting practices of most retailers.
The reversal of the open-door policy follows challenges faced by staff and customers due to increasing disruptive behaviors, underscoring the need for safer store environments.
The previously implemented open-door policy was a response to racial bias and aimed to ensure inclusivity, but has since led to concerns over safety and unruliness.
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