As part of the new policy, flight attendants will now start preparing the cabin for landing at 18,000 feet instead of the previous 10,000 feet in an effort to "reduce the risk of in-flight turbulence injuries for our Crew Members and Customers." This new procedure requires passengers to return their seats to an upright position, fasten their seatbelts, put away large electronic devices, and stow seat-back trays earlier, signaling an overall shift in operational safety approaches.
The change in procedures... is the result of the airline's close collaboration with its Labor partners and a robust approach to Safety Management. Nothing is more important to Southwest Airlines than the Safety of our Customers and Employees. This shift indicates a pro-active strategy in mitigating turbulence-related incidents and prioritizes passenger safety during flight operations.
While turbulence may feel scary, planes are designed to withstand large amounts of turbulence. However, turbulence-related accidents are the most common type of accidents, according to the National Transportation Safety Board (NTSB). Recent severe turbulence incidents highlight the ongoing risks that airlines face, reinforcing the necessity for procedural changes to protect both crew and passengers.
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