Starting December 4, Southwest flight attendants will conclude in-flight service at 18,000 feet, prompting passengers to prepare for landing approximately 10 minutes earlier than before.
The decision to change the 'prepare for landing' protocol was made collaboratively by Southwest's labor partners and safety teams to enhance passenger safety during descents.
From 2009 to 2018, over one-third of U.S. airline incidents were linked to turbulence, highlighting the importance of early cabin preparation to mitigate injury risks.
By instituting earlier cabin service wrap-up, Southwest aims to reduce the risk of turbulence-related injuries that are common during descent periods.
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