After thorough development and testing, we are confident this redesigned app is easier, faster and better. It once again raises the bar for the home music listening experience, and sets up our ability to expand into new categories and experiences.
We mishandled the rollout of our new app. We are confident these actions will ensure that we never make a misstep like this again, and would result in regaining the trust of our customers.
Immediate and vociferous complaints that the app was buggy, offered a degraded user experience, and was almost impossible to work with for the vision impaired.
We intend to establish rigorous quality benchmarks... not launching products before meeting these criteria. This will ensure that we never make a misstep like this again.
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