The SH Diana faced an engine issue, leading to the cancellation of its anticipated Antarctic leg, prompting frustration among passengers after significant investments for the trip.
CEO Andrea Zito stated that the captain deemed it unsafe to proceed to Antarctica due to the engine problem, which compromised the trip for many passengers.
While passengers were offered a 50% cash refund—which exceeded legal requirements—some felt it was insufficient, leading to protests, including a hunger strike by a few.
One passenger expressed that this trip was a once-in-a-lifetime opportunity and many felt deeply disappointed, emphasizing the emotional impact of missing out on Antarctica.
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