"Those particular types of text messages, those types of correspondences are trying to gain information from customers -- their personal data," said Natashi Garvins of the U.S. Postal Service. She emphasized: "So, again, the Postal Service does not attempt to attain customers' personal information through text messages, emails or phone calls."
"If you want to get tracking statuses, Informed Delivery is the way to go. Our text messages that you received from Informed Delivery -- they will not ask you for personal information," Garvins said. "They are not going to ask you for your credit card information or anything like that -- anything that is personally identifiable to you."
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