Sky to refund Irish broadband customers it overcharged for more than a year

"The company, which has around 260,000 broadband customers in Ireland and at least twice as many TV customers, raised prices in error on some bills without telling customers. One TV-and-broadband bundle customer was told this week that they had been charged €105 extra in price hikes without notice. Sky says it will apply a credit to customer accounts to match the unnotified price increases. However, it also told affected customers it would apply price increases on their bills from January 2026."

"A spokesperson for Sky Ireland said that less than 1pc of its Irish customers were affected and that the average overcharging amount was €50. ComReg said that the regulator was 'currently in correspondence with Sky'. The spokesperson said the error was discovered when it conducted a review of its contract-change notifications 'from the last couple of years' and found that 'a small number of customers did not receive the required contract-change notification' when their service price was increased."

"A spokesperson for ComReg told the Irish Independent that the regulator was 'currently in correspondence with Sky regarding its contract-change ­notifications'. The spokesperson added that a telecoms service provider 'must notify affected customers of any changes to a contract [covering] both the price plan and terms and conditions. They must do this by giving at least one month's notice of the change and must inform the customer, where applicable, about their right to terminate a contract without penalty.'"

Sky Ireland incorrectly applied price increases on some customer bills without providing required contract-change notifications. The error affected under 1% of Irish customers, with an average overcharge of about €50 and at least one reported case of €105. Sky will apply credits to customer accounts to match the unnotified increases but has notified affected customers that price rises will take effect from January 2026. ComReg is corresponding with Sky and reminded that telecom providers must give at least one month's notice of contract changes and inform customers of their right to terminate without penalty.

Read at Irish Independent