"It's great they're finally doing the TRUST line, but it should have happened from the get-go," said Laurie Valdez, whose partner was killed by police. This highlights the urgency and necessity of having a direct line for mental health crises, considering previous delays and frustrations faced by families who encountered systemic barriers during emergencies."
"Families had long called for a direct line that avoided the maze of the 988 crisis helpline; only now have the officials responded to that urgent need after substantial public outcry. This change reflects the families' struggles and advocacy efforts."
"Before the direct line, we saw complaints from callers pushed toward police rather than connecting them to TRUST. This not only delayed essential help but also demonstrated the misalignment in addressing mental health needs versus law enforcement responses."
"The direct connection to TRUST aims to eliminate hold times and call reroutes, acknowledging the critical nature of timely responses for those in crisis, thus ensuring families get the urgent help they sought."
Collection
[
|
...
]