"I was already crying when I got on the train as I had just come from a funeral. The ticket inspector came around and I showed him my ticket and he asked to see my railcard."
"The penalty was a 'slap in the face' for an honest 'human error'. However, East Midlands Railway suggested the whopping four-figure bill did indeed show leniency as travelling without a valid card could result in 'a criminal conviction and/or a criminal record'."
"Tash is now raising awareness of her railcard experience and claims Trainline needs to change their booking system and will now avoid EMR services at all costs."
"An investigation revealed Tash had used the card while out of date on 30 separate trips and hit her with the bill for all of them at once."
Collection
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