A firmware update from QNAP caused multiple owners to lose access to their NAS devices, prompting a quick pullback and a fixed version, yet trust is shaken.
The company acknowledged the issues following the firmware update, stating they received extensive feedback, which led to a comprehensive investigation and the release of a fixed version within 24 hours.
User reports indicated a broader scope of problems than QNAP's initial communication suggested, with many experiencing rejections as authorized users and booting issues.
Despite the rapid response in developing a fix, QNAP's customer support has been criticized for not adequately addressing the severity of issues faced by users.
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