"In an ideal world, it would all be with DBT, but let's be pragmatic and think about dividing the schemes. High volume, low complexity with the Post Office, and low volume, high complexity with DBT," said Railton.
"The Post Office should not be dealing with financial redress, but we have to be pragmatic," Nigel Railton stated during discussions on reforming payment processes.
"The £75,000 is quite straightforward. As I understand it, we have to find one shortfall, and based on that, we will generate a cheque," Railton emphasized.
Nigel Railton expressed a desire to automate payments for simpler claims to enhance efficiency, suggesting that technology similar to bank processing be utilized.
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