NZXT's Flex PC rental program has faced criticism for its misleading marketing, prompting the company to acknowledge mistakes and promise clearer communication and changes.
CEO Johnny Hou admitted, 'I want to acknowledge that we messed up,' explaining that the company plans to change how PC names are presented for clarity.
Gamers Nexus responded critically to NZXT's statement, arguing that it misrepresents facts and introduces further concerns about the rental program's practices.
NZXT stated it will update subscriber agreements to clarify that it does not sell user data, stating, 'Every Flex PC that comes back is fully wiped.'
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