"I’m going to go ahead and send you a video request," she said. "This will pinpoint a caller's exact location and initiate a video call." This technology allows dispatchers to assist callers more effectively.
"Yes, which is great for us if we need to obtain a good description of a suspect," said De la Fuente. The video feature enhances situational awareness, crucial during emergency response.
This new technology has been deployed at over 1,500 911 call centers in 25 states. It acts as a backup system amidst staffing shortages and assists with effective emergency management.
With this technology, there is no app to download. The 911 operator sends you a link, ensuring quick access to video sharing without compromising user privacy after the call.
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