Bridget expressed her disbelief upon arriving at Frankfurt-Hahn, stating, "When we were booking the flight, it clearly said Frankfurt, then added 'Frankfurt-Hahn' on the side. We didn’t think anything of it." This misinterpretation led to significant confusion and frustration among travelers, with dozens on her flight finding the same issue. The situation escalated when they realized the airport was nearly two hours away from their intended destination in central Frankfurt.
Bridget described their arrival at the 'shoebox' airport, likening it to a 'German military base,' as they disembarked from their flight. The stark contrast between their expectations of a major airport and the reality of Frankfurt-Hahn heightened her frustration as it compounded the difficulty of reaching their destination. With the realization that they had to pay a hefty sum for a taxi, she emphasized how the airline had led them to feel 'stranded'.
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