An investigation revealed that over 50,000 drivers were wrongly fined for using the Dartford Crossing, resulting in £4 million of penalties issued in error.
National Highways cancelled a staggering 59,007 penalty charge notices after switching to a new payment provider, highlighting a significant rise in incorrect fines.
After Conduent's management began, reports emerged of drivers receiving fines erroneously due to misidentification and payment processing issues, indicating major system flaws.
The Dart Charge system, requiring timely payment for crossing usage, faced backlash due to the extensive number of wrongful fines and subsequent complications.
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