"Agents are very focused on augmenting business processes and workflows, teams and departments," said Charles Lamanna, CVP, Business & Industry Copilot at Microsoft to assembled media.
"They're able to work on behalf of a system as opposed to a person, work asynchronously, or even autonomously to complete tasks."
In a keynote demonstration, Microsoft showed a scenario of an employee at the consultancy firm McKinsey and Company using Copilot to automate incoming customer client requests.
Whenever a client sends an email, the Copilot agent can pull out the vital information from the message such as their name, company, the nature of the proposal, and its timeframe.
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