Meta has acknowledged that a software update caused some Quest 2, Quest 3, and Quest 3S headsets to become unresponsive, promising fixes for all users.
Initially, Meta faced customer backlash for not addressing the issue, stating that affected headsets were out of warranty, but they are now providing solutions.
In a communication from their help center, Meta assured users that they are actively working on resolving the software issue and will support all users accordingly.
Users have reported receiving email confirmations from Meta that indicate the company will offer out-of-warranty services to rectify the problem.
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