In July 2023, TruStone launched its chatbot, Ruth, significantly enhancing customer interaction. During the first week of its integration, conversation volume doubled, showcasing the immediate impact of effective chatbot solutions.
Ruth seamlessly integrates with the CU's systems and offers diverse functions, from handling FAQs to scheduling appointments. This versatility proves essential in enhancing member satisfaction.
The choice of the name 'Ruth' pays homage to the credit union's heritage, linking the technology to its human roots while maintaining alignment with TruStone's innovative goals.
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