Protesters emphasized the urgent need for Uber and Lyft to better educate their drivers on assisting passengers who are blind or visually impaired, advocating for a zero-tolerance stance towards discriminatory behavior.
A Lyft spokesperson stated, 'We strive to provide an inclusive and accessible platform for riders, including those who rely on service animals.' They highlighted the development of a new feature aimed at enhancing service animal support for passengers.
Upcoming features, such as the 'service animal opt-in feature', are intended to inform drivers in advance about passengers’ service animal needs, thereby reducing the risk of misunderstandings or issues during rides.
Shreya Shankar, the product manager for Lyft, described the opt-in feature as a solution to prevent confusion for both drivers and passengers, stating it aims to improve the overall ride experience for service animal users.
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