One Londoner shared their experience of paying a 12.5% discretionary service charge, only to be prompted for an additional tip despite the service charge supposedly covering tips.
Another user recounted an incident where a 12.5% service charge was added, then the waiter requested it again, leading to confusion and frustration.
Many customers feel upset with the unnecessary doubling of service charges, especially when the new law mandates that tips should go directly to employees.
The implementation of the Employment (Allocation of Tips) Act 2023 has led some restaurants to exploit the situation, causing disbelief among patrons.
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