This morning, Lloyds and Halifax banking apps experienced a significant three-hour outage starting at around 07:00 GMT, impacting numerous customers across the UK. Reports showed over 400 complaints regarding the Lloyds app and 300 for Halifax, primarily involving issues with fund transfers. While a Lloyds spokesperson confirmed that normal service had resumed, many users expressed frustration on social media, worried about potential penalties and delays in transaction processing. Although banks are generally not required to offer compensation for service disruptions, customers may be able to recover costs incurred due to the outage.
The Lloyds and Halifax banking apps experienced a three-hour outage impacting payment transfers and other banking services across the UK.
Customers reported issues with transferring funds, while Lloyds confirmed that online and telephone banking were functioning normally after the outage.
Despite the inconvenience, banks like Lloyds are not obliged to reimburse customers for service drops, though some costs may be recoverable.
Some users took to social media to express frustration over delayed transactions and potential penalties due to the outage.
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