Less than one in five tenants of Peabody housing association in Haringey express satisfaction with complaint handling, highlighting significant resident dissatisfaction compared to peers in the borough.
Only 17.6% of Peabody tenants are satisfied with how their complaints are handled, indicating a substantial need for improvement in customer service and engagement strategies.
Cllr John Bevan raised concerns about Peabody’s low satisfaction ratings, questioning if issues within the organization's complaint management might be contributing to tenant dissatisfaction overall.
Tracy Packer emphasized the need for improvement in complaints handling, noting the association's investment in more handlers and a focus on understanding complaints effectively from the outset.
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