Mastering the Art of Complaints, for Customers and BusinessesBusinesses should view complaints as growth opportunities.Effective complaints should prioritize clarity and solutions.Personalized responses to complaints build customer trust.
Less than one in five of housing association's tenants are happy with complaintsOnly 17.6% of Peabody tenants are satisfied with complaint handling.Peabody has low tenant satisfaction compared to other housing associations in Haringey.Housing association representatives discussed poor satisfaction rates in Haringey.