One of the important things about rapid experimentation isn't just to experiment, it's to rapidly learn. We want experiments to win... but what I really push our team on is the concept of truth-seeking - where it is better to be proven wrong than to appear right. Oftentimes, we jump to celebrate something too early or are too critical without looking at all sides, and the idea with truth-seeking... is to get a myriad of data points across different types of data. That way, we build confidence in a claim or a decision. We care about what is objectively true.
There's very low ego in the Super.com building because you're often wrong a lot when you work here. People are given the authority to challenge you. I've had level one and intern teammates challenge things that I've said in the spirit of truth-seeking, and they've contributed valuable insights to the discussions. That openness encourages constant growth and learning, building a stronger product by harnessing diverse perspectives.
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