Elizabeth highlights the significant transition Phillips made during the pandemic, noting, "In 2020, there was a huge shift away from the traditional in-person business. The client experience used to be very much in-person at the galleries" as the rise of digital features was essential for serving ultra-high net worth clients.
Elizabeth discusses the blending of in-person and digital experiences, stating, "Our goal is to provide anything that our client needs digitally - whether that's logging interest by favoriting a lot, following an artist, or being able to contact a specialist whenever they need to."
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