As a university professor, I make it a point to invite my students to share their honest feedback about the material I teach. A recurring observation I hear is that while they greatly enjoy and value the lessons, they often perceive topics related to human behavior as being less rigorous compared to the more quantitative courses such as accounting and finance in our university's business program. This observation often brings a quiet smile to my face-not out of dismissal but because it highlights a fascinating irony. Human behavior, which is at the heart of my teachings, often shapes these very perceptions.
The idea is straightforward-misunderstandings arise when people interpret events in ways that favor their own perspective. In theory, this seems easy to understand. But in practice, stepping out of one's own perspective and adopting another's viewpoint during a heated disagreement is exceptionally hard. This disconnect between theoretical understanding and practical application is what I call the knowing-doing distinction.
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