"We are not really truth-seeking animals. We are social animals. This insight has implications for how companies and any organization should be structured."
"Important truths can be uncomfortable, they can be awkward, they can be exhausting...They can make people defensive even if that's not the intent."
"Any high-performing organization has to have mechanisms and a culture that supports truth-telling."
"One strategy he suggests is for meetings: having the most senior person speak last and the most junior ones go first to hear everyone's opinion in an unfiltered way."
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