"Narita Airport has adopted a zero-tolerance policy against harassment, defining it as any act that harms the working environment of airport staff physically or psychologically."
"It’s shocking how often travellers lose their tempers; one ground handler recounted her experience of a passenger exploding in rage over excess baggage fees for 15 minutes."
"The management’s decision was prompted by a rise in confrontations between passengers and staff, with the Tokyo Metropolitan Government also enacting an ordinance to protect service workers."
#harassment-policy #airport-operations #employee-safety #service-sector-abuse #tokyo-metropolitan-government
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