The management of Narita Airport responded to rising confrontations by implementing a zero-tolerance harassment policy, defining harassment as any act that harms the working environment.
Tired of the angry outbursts and violence, Narita International Airport becomes Japan's first airport to implement a zero-tolerance policy to protect its staff.
A new ground handler at another airport described a passenger shouting and banging on a desk over an excess baggage fee, highlighting worsening traveler aggression.
A survey revealed that 46.8% of service industry workers in Japan experienced harassment, prompting companies to increase precautions against such behavior.
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